- This web site is operated by Resonance Health Analysis Services Pty Ltd (“Resonance”). The web site is designed to provide information and support for Resonance Health customers and investors.
- Resonance is committed to complying with Commonwealth legislation governing privacy of personal information by businesses and to protecting and safeguarding your privacy.
- In addition, Resonance Health is also bound by applicable international Privacy and Security health information requirements, including the US HIPAA and HITECH Acts, the EU General Data Protection Regulations.
Collection of information
Some information provided to Resonance by clients, customers, contractors and other third parties might be considered private or personal. Without these details Resonance would not be able to carry on the business and provide services to you. Resonance will only collect such personal information if it is necessary for the purpose of providing services, and performing functions or activities.
In particular, personal information is collected from people in the following situations by Resonance:
- If you contact Resonance, a record of that correspondence may be kept.
- When you submit your e-mail address to our web site mailing list.
- When MRI centres send data for MRI analysis, information such as staff member name and address details, email address, other contact details, practice details and information relating to undertaking the analysis service.
- Information provided to Resonance can be anonymised or a pseudonym used if it does not interfere with Resonance service provision
- At or before the time the personal information is collected by Resonance, reasonable steps will be taken to ensure that you are made aware of who Resonance is, the fact that you are able to gain access to the information held about you, the purpose of the collection, the type(s) of organisations to which Resonance disclose the information collected about you, any laws requiring the collection of the information and the main consequences for you if all or part of the information is not collected.
Use of information collected and disclosure of personal information to others
Resonance may use or disclose personal information held about an individual for the primary purpose for which it is collected (e.g. provision of our services, including administration of our services, notification to you about changes to our services, record-keeping following termination of our services to you and technical maintenance). Resonance may also use such information for a purpose related to the primary purpose of collection and where it would reasonably be expected by you that Resonance would use the information in such a way. This information is only disclosed to persons outside our business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information.
In addition Resonance are permitted to use or disclose personal information held about you:
Where you have consented to the use or disclosure;
Where Resonance reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone's health or safety or the public's health or safety;
Where Resonance reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities;
Where such use or disclosure is required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process);
- Where Resonance reasonably believe that the use or disclosure is reasonably necessary for prevention, investigation, prosecution and punishment of crimes or wrongdoings or the preparation for, conduct of, proceedings before any court or tribunal or the implementation of the orders of a court or tribunal by or on behalf of an enforcement body.
- Where you have consented to the use or disclosure;
- Our web site may contain links to other web sites and those third party web sites may collect personal information about you. Resonance is not responsible for the privacy practices of other businesses or the content of web sites that are linked to our web site. Resonance encourages users to be aware when they leave the site and to read the privacy statements of each and every web site that collects personally identifiable information.
Security and storage
Resonance places the highest importance on the security of all information associated with our customers, clients and contractors. Resonance has stringent security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.
Personal information is de-identified or destroyed securely when no longer required by us.
Resonance retains the information provided to us including contact details, personal information to enable us to verify transactions and customer details and to retain adequate records for legal purposes. This information is held on secure servers in controlled facilities.
- Information stored within our computer systems can only be accessible by authorised personnel.
- No data transmission over the Internet can be guaranteed to be 100 per cent secure. As a result, while Resonance strives to protect user's personal information, Resonance cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once Resonance receives your transmission, it makes every effort to ensure its security on its systems.
Access to, correction and destruction of personal information
Resonance is committed to maintaining accurate, timely, relevant and appropriate information about our customers, clients and web-site users.
So long as your request for your personal information is in accordance with the National Privacy Principles, then Resonance will give you access to that information.
- Inaccurate information will be corrected upon receiving advice to this effect from you. To ensure confidentiality, details of your personal information will be passed on to you only if Resonance is satisfied that the information relates to you.
You may also request your personal information be destroyed.
- If Resonance refuse to provide you with access to,correction or destruction of personal information held about you, then Resonance will provide reasons for such refusal.
Complaints and enquiries
Resonance Health Analysis Services Pty Ltd
141 Burswood Road
Burswood WA 6100 AUSTRALIA
- Resonance will investigate your complaint and attempt to resolve any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the Commonwealth Privacy legislation and applicable international Privacy and Security health information legislation, including the US HIPAA and HITECH Acts, the EU General Data Protection Regulations.
- If you are not satisfied with the outcome of this process, then you may request that an independent person (usually the Commonwealth Privacy Officer) investigate your complaint.
Transfer of information overseas
- Pursuant to the National Privacy Principles Resonance may transfer personal information collected about you to someone other than you in a foreign country only if such transfer is permitted by the National Privacy Principles.
- Resonance collects information from the site using "IP files".
- When you visit the Resonance site to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded. This information will only be used for the purpose of site analysis and to help us offer you improved online service. Resonance may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our Web Sites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our Web Sites.
- Should you wish to read more information on privacy legislation or the National Privacy Principles Resonance recommend that you visit the Federal Privacy Commissioner's website at www.privacy.gov.au.